Refund policy

At Adornments by Gwen, each piece is thoughtfully designed and handcrafted. We want you to love your jewelry, but we understand that sometimes an item may not be the perfect fit.

Returns & Exchanges

  • Return Window: We accept returns for unworn, undamaged items in their original packaging within 14 days of delivery.

  • Initiating a Return: To start a return or exchange, contact us with your order number and the reason for the request.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a damaged delivery. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

  • Refund Processing: Once your return is received and inspected, a refund will be issued to your original payment method within 3–5 business days (excluding original shipping charges).

  • Non-Returnable Items: Due to hygiene standards and personalization, the following cannot be returned:

    • Earrings (for sanitary reasons, unless received damaged or defective)

    • Custom, commissioned, or personalized orders

    • Final sale or clearance items

Repairs & Craftsmanship Guarantee

We take pride in durable, quality construction. If your piece experiences normal wear-and-tear damage or an unexpected hardware failure, we are happy to help:

  • Complimentary Repairs (Within 60 Days): If a jump ring, clasp, ear wire, or finding loosens or breaks within 60 days of purchase under normal wear, we will repair or replace the component free of charge (shipping included).

  • Repairs After 60 Days: For older pieces or accidental damage (e.g., pulled chains, stepped-on elements), we offer reasonable repair services for a small materials/labor fee plus return shipping.

  • How to Request a Repair: Send a clear photo and brief description of the issue. We will evaluate the piece and provide instructions for sending it in.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please reach out within 7 days of delivery with photos of the item and packaging. We will provide a prepaid return label and send a replacement or issue a full refund immediately.